Support Center
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iOS App
Get the Recover mobile app for iOS to manage projects on the go, capture photos, perform inspections, and sync data in real-time.
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Frequently Asked Questions
Quick answers to common questions.
What iOS version is required?
Recover requires iOS 15.0 or later. We recommend keeping your device updated to the latest iOS version for the best experience and security.
How do I reset my password?
Tap 'Forgot Password' on the login screen, enter your email, and follow the instructions sent to your inbox. If you don't receive the email within 5 minutes, check your spam folder.
Can I use the app offline?
Yes! The app works offline and automatically syncs your changes when you reconnect to the internet. Photos, inspections, and notes are all available offline.
How do I contact customer support?
You can reach us via email at support@recover.systems, call our support line at 1-800-201-7507, use the live chat feature, or schedule a video call for screen sharing assistance.
Is my data secure?
Yes. All data is encrypted in transit and at rest using AES-256 encryption. We use bank-level security, comply with SOC 2 Type II standards, and follow industry best practices.
How do I update the app?
Open the App Store, tap your profile icon, scroll to 'Available Updates', and tap 'Update' next to Recover. Enable automatic updates in Settings to always have the latest version.
What's included in my subscription?
All plans include unlimited projects, cloud storage, mobile and web access, customer support, and regular updates. Higher tiers add advanced features like AI estimating and integrations.
How do I export my data?
Navigate to Settings > Data Export, select the date range and format (PDF, CSV, or JSON), and click Export. Your data will be prepared and sent to your email.
Critical Issue? We're Here 24/7
For urgent technical issues affecting your operations, our emergency support team is always available.