Privacy Policy

1. Information We Collect

a. Information You Provide Directly

We collect information that you or your organization provide, including:

• Contact Information: name, email address, phone number, and physical address (such as office locations or job sites)
• Account Information: usernames, user IDs, roles, and authentication details
• Project and Operational Data: inspection notes, scope details, measurements, readings, estimates, revisions, and related documentation
• User-Generated Content: photos, videos, notes, comments, and other materials uploaded or created within the Services
• Documents: information required to generate or sign documents (for example, through DocuSign integrations)

Providing certain information may be required to use core features of the Services.

b. Photos, Video, Audio, and Environment Scanning

Depending on how you use the Services, we may collect:

• Photos and Videos captured during inspections or uploaded from your device
• Audio Data for voice-to-text functionality
  • Audio is processed to generate transcriptions
  • Raw audio recordings are not stored after processing
• Environment Scanning Data (such as LiDAR- or camera-based spatial data), including measurements, geometry, and structural information associated with a job site

This data is collected only when you choose to use these features.

c. Location Information

We may collect precise or coarse location information when you use location-enabled features, such as:

• Displaying or verifying job sites on a map
• Associating weather data with inspections
• Supporting environment scanning and field workflows

Location data is collected only as needed to provide app functionality and is not used for advertising or tracking.

d. Search and Usage Information

We collect information about how the Services are used, including:

• In-app search queries
• Feature usage and workflow interactions
• System-generated metrics related to compliance, performance, accuracy, and revisions

This information is used for functionality and analytics purposes.

e. Identifiers

We collect identifiers such as:

• User IDs (to associate data with accounts)
• Device identifiers (to support authentication, session management, security, and analytics)

We do not collect advertising identifiers and do not request access to IDFA.

f. Payment Information

Recover Systems does not collect or store payment card information in its mobile applications.

Payments and billing (if applicable) are handled by third-party payment processors such as Stripe, which process payment information according to their own privacy policies.

2. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Services
• Support inspections, scope creation, estimates, and project workflows
• Enable collaboration among authorized users
• Generate analytics and performance metrics, including compliance scores, estimate accuracy, and revision tracking
• Improve product functionality, reliability, and accuracy
• Process user-requested AI features, such as construction object tagging and estimate generation
• Authenticate users and secure accounts
• Respond to support requests and operational inquiries
• Comply with legal and regulatory obligations

3. AI and Automated Processing

Recover Systems uses automated systems, including artificial intelligence, to process user-provided data for core functionality. Examples include:

• Construction object detection and tagging
• Transforming inspection and scope data into structured estimates
• Accuracy and performance evaluation

This processing is:

• User-initiated
• Task-specific
• Not used for advertising
• Not used to infer personal preferences
• Not used for behavioral profiling

4. Analytics

We use first-party analytics to understand how the Services perform and how workflows are used. This may include:

• Evaluating accuracy of estimates
• Measuring compliance and performance metrics
• Understanding feature usage patterns
• Improving system reliability and design

Analytics data is used internally and is not shared with advertisers or data brokers.

5. Data Sharing and Third Parties

We may share information with third-party service providers that perform services on our behalf, including:

• Cloud hosting and storage providers
• Payment processors (e.g., Stripe)
• Document and signature providers (e.g., DocuSign)
• Mapping and weather services

These providers are authorized to use information only as necessary to provide services to Recover Systems and are not permitted to use it for advertising or unrelated purposes.

We do not sell personal information.

6. Tracking and Advertising

Recover Systems:

• Does not engage in targeted advertising
• Does not track users across apps or websites owned by other companies
• Does not share personal data with data brokers
• Does not use personal data for advertising measurement
• Does not request access to advertising identifiers

7. Data Retention

We retain information for as long as necessary to:

• Provide the Services
• Support operational, legal, and compliance requirements
• Maintain accurate project and audit records

Data retention periods may vary depending on the type of data and organizational requirements.

8. Security

We implement administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, or misuse. No system can be guaranteed 100% secure, but we take reasonable measures to protect your data.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access or correct your information
• Request deletion of certain data
• Restrict or object to certain processing

Requests may be subject to contractual, legal, or operational limitations.

10. Children's Privacy

Recover Systems is intended for professional use and is not directed to children under 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: